At Devesh EduTech, located in Chinchwad, Maharashtra, we are committed to protecting the privacy and personal data of our students, parents/guardians, website visitors, and anyone who interacts with our services. This Privacy Policy outlines how we collect, use, store, process, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable Indian laws and regulations.

By accessing our website, enrolling in our Abacus courses, or providing us with your personal data, you signify your acceptance of this Privacy Policy.

1. Data Fiduciary and Contact Information

Devesh EduTech acts as the Data Fiduciary responsible for the processing of your personal data. Name: Devesh EduTech Address: Chinchwad, Maharashtra Phone: +91 9028000821

2. Personal Data We Collect

We collect personal data that is necessary for providing our Abacus courses and services. This may include:

• Identity Data: Name, date of birth, gender, photograph.
• Contact Data: Residential address, email address, phone number (mobile and landline).
• Parent/Guardian Data: Names, contact details, relationship to the student.
• Enrollment Data: Course enrolled in, batch details, admission date, academic progress, attendance records, assessment scores.
• Financial Data: Payment history (transaction IDs, amounts paid), but we do not store your full credit/debit card details. All online payments are processed by secure third-party payment gateways.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data

We collect data through various means:

• Direct Interactions: When you fill out admission forms, inquiry forms (online or offline), enroll in a course, make payments, subscribe to our newsletter, provide feedback, or communicate with us via phone, email, or in person.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data and Usage Data using cookies and similar technologies.
• Third Parties: We may receive personal data from third parties such as online payment gateways (confirming successful transactions).

4. How We Use Your Personal Data

We use your personal data for the following purposes, based on a lawful basis as per the DPDP Act:

• Providing Educational Services (Legitimate Uses):
  • To enroll students in Abacus courses.
  • To manage student attendance, progress, and performance.
  • To communicate with parents/guardians regarding student progress, updates, and important announcements.
  • To facilitate online and offline learning activities.
  • To administer and manage course fees and payments.
• Communication: To respond to your inquiries, provide information about our courses, and offer customer support.
• Internal Operations: For record-keeping, internal administration, data analysis, research, and improving our services.
• Marketing (Consent-Based, where applicable): To send you updates, newsletters, promotional materials, or information about new courses and offers that may be of interest to you, only if you have provided your explicit consent. You can opt-out at any time.
• Security and Legal Compliance: To ensure the security of our website and services, prevent fraud, and comply with legal obligations, court orders, or requests from government authorities.
• Website Improvement: To understand how our website is used and to improve its functionality and user experience.

5. Disclosure and Sharing of Your Personal Data

We will not sell, rent, or trade your personal data to third parties. We may share your personal data with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment gateway providers, IT support, website hosting, and analytics providers. These providers are contractually obligated to protect your data and only use it for the purposes for which we disclose it to them.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Parents/Guardians: Information relating to a student's progress and attendance will be shared with their registered parent(s)/guardian(s).

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The exact retention period may vary depending on the type of data and the purpose of its processing. For students, data related to enrollment and academic progress will be retained for a period necessary for record-keeping and alumni relations, as per applicable regulations.

7. Your Rights as a Data Principal (DPDP Act)

Under the DPDP Act, you, as a Data Principal, have certain rights regarding your personal data. These include:

• Right to Access: The right to obtain confirmation from us as to whether your personal data is being processed, and if so, to access such personal data.
• Right to Correction/Erasure: The right to request correction of inaccurate or incomplete personal data, or erasure of personal data that is no longer necessary for the purposes for which it was collected.
• Right of Grievance Redressal: The right to have a readily available means of grievance redressal provided by us.
• Right to Nominate: The right to nominate another individual who shall exercise your rights in case of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer (details below). We will respond to your request within the timeframes prescribed by law.

8. Security of Your Personal Data

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted connections for data transmission (SSL/TLS).
• Access controls and authentication procedures.
• Regular security audits and updates.
• Employee training on data privacy and security.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Cookies

Our website uses "cookies" to enhance your Browse experience. Cookies are small data files placed on your device. We use cookies for:

• Essential Functionality: To make our website work correctly (e.g., remembering your preferences).
• Analytics: To understand how visitors use our website, which helps us improve it.
• Personalization: To tailor content to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Links to Other Websites

Our website may contain links to other websites that are not operated by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content or privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes signifies your acceptance of the updated policy.

12. Grievance Redressal

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data processing practices, please contact our Grievance Officer:

Grievance Officer Name: Mr. Praveen Joshi Address: Chinchwad, Maharashtra

We will endeavor to respond to your concerns promptly and within the timeframe stipulated by the DPDP Act.